Rules and code
When the rules are clear, a classic program is more reliable, faster and cheaper. It is often the right answer.
Automation with AI
Automate even what never arrives in the same format.
A freely written e-mail, a PDF that is different every time, a request worded in its own way: where classic rules are no longer enough, AI reads the text, understands what is being asked and prepares the work in your tools. A person approves the important actions.
- Free-text email
- Document
- Extracted fields
- Human approval
- What it does
- Sort requests, copy information from documents, find information, prepare replies.
- Where it runs
- Online, or directly on your premises if your data is confidential.
- Guardrails
- If it is not sure, it asks a person; everything is logged.
What AI does well
Read and understand texts and documents.
When every message is written differently, a fixed rule is not enough. That is where AI is genuinely useful.
01
Sort requests
E-mails, requests, tickets: it recognises what they are about, whether they are urgent, which customer is concerned and who should receive them. If it hesitates, it flags it.
02
Copy the information
Invoices, purchase orders, forms, contracts: the useful information is transferred into your tools, ready to be checked.
03
Find information
It searches your documents and shows where the answer comes from. If nothing matches, it says so.
04
Prepare
A reply, a quote or an update is prepared, ready to be approved by a person.
AI agents
An assistant with specific tasks, not a replacement.
An AI agent is an assistant entrusted with a few well-defined tasks: searching documents, using some of your tools, proposing an action. It only does what you have authorised.
- Tools
- Only the ones you authorise, defined at the start of the project.
- Permissions
- By default, it can look things up but not change them. It only changes what has been agreed.
- Sensitive actions
- Sending to a customer, financial changes, deletion: a person always approves.
- Traceability
- Everything is logged: every tool used, every document consulted and every decision.
Guardrails
What keeps the system from going off track.
Letting AI act in your tools means giving it real power. These rules are not optional.
- AI results are checked automatically: an incomplete or malformed result is rejected.
- If the AI is not sure enough, a person decides.
- Missing information stays missing: it is never made up.
- For a factual answer, the source is always shown.
- A received e-mail or document is read as information, never followed as an order.
- Sensitive data is masked before being sent to an external service, when necessary.
- Nothing that commits the company is done without explicit approval.
With or without AI
The simplest solution that works.
Cloud service
When your data allows it: a powerful AI, with no server to manage on your side, under the terms of the chosen provider.
Private AI
When your data must not leave the company: the AI is installed on infrastructure you control.
Frequently asked questions
AI and AI agents, without miracle promises.
What is the difference between classic automation and an AI agent?
Classic automation follows fixed rules: if this, then that. An AI agent understands a freely written request, looks for the useful information and proposes an action suited to the case. It adds flexibility, but needs more safeguards.
Can an AI agent make an important decision on its own?
No. Actions with consequences, such as sending something to a customer, a financial change or deleting data, are always approved by a person.
What if the AI makes a mistake or makes something up?
It only has access to the documents and tools it needs, it must cite its sources and its results are checked automatically. Sensitive actions remain approved by a person, and if the AI is not sure, it hands over.
Is our data used to train an AI?
We never train any AI with your data without your explicit consent. If we use an external service, we check what it does with the data and present it to you before any choice. If that does not suit you, the AI can be installed on your premises.
Automation with AI
A reading or sorting task that comes back every day?
Show us a few anonymised examples. We will tell you frankly whether AI is useful, or whether simple rules are enough.