Business automation · Switzerland & international

Automate the processes that slow your company down.

Your emails, documents, ERP and CRM finally work together. With AI where it adds real value, and human approval where the stakes require it.

Discuss a projectSee a demonstration

Inputs

  • Email
  • PDF invoice
  • ERP
  • CRM
  • Phone
  1. Reading
  2. Checks
  3. AI
  4. Human approval
  5. Write-back

Results

  • ERP updated
  • Document generated
  • Customer notified
  • Task completed
How it works, illustrated. Not a client project.

What we do

Systems that handle repetitive work, end to end.

We analyse the process first, then choose the right technologies. Rules and integrations are often enough. AI comes in where it adds something measurable.

01

Process automation

Admin tasks, e-mails, documents, approvals, with or without AI. Rules handle whatever always arrives in the same form; AI reads freely written e-mails and documents. A person approves the important actions.

 02

Systems integration

We connect your software: ERP, CRM, databases, e-mail, files and existing systems, via API or whatever interfaces are available.

 03

Private AI & data

For sensitive data: local models, internal document search, private hosting or installation on your own infrastructure.

 04

Operations & maintenance

A system in production needs to be monitored: monitoring, alerts, backups, updates and continuous improvement.

 05

Custom projects

A tool that does not exist yet: client portal, internal tool, dashboard, built for your company.

 06

AI receptionist

An AI receptionist answers your calls 24/7, in the caller’s language, takes the request and books meetings in your calendar.

 07

Websites

Additional expertise: custom company websites that are fast, accessible and easy to maintain.

Systems integration

Your tools finally work together.

VELLORNE sits between your software. Each piece of information is read once, checked, then passed to the right place, with no re-typing.

Conceptual diagram: connectors are chosen according to your tools and what they allow (API, files, email).

Process examples

What automation can take on in your company.

Four common situations in SMEs. These are examples of capabilities, not client references.

A request for quotation arrives by e-mail.

Today

The request is read, re-keyed into the ERP, then checked by hand.

Automated

The request is extracted, the customer and prices are checked, and the quote or order is prepared in the ERP.

Stays humanApproval before sending to the customer, and every discrepancy detected.

PDF invoices arrive every day.

Today

Each PDF is opened, compared with the order and entered into the accounts.

Automated

Reading, matching against the purchase order, detecting discrepancies, preparing the accounting entry.

Stays humanEvery accounting entry is approved by a person.

A shared inbox receives everything at once.

Today

Support, orders and urgent matters are sorted by hand, sometimes late.

Automated

Classification, priority, linking to the right file, a prepared reply and hand-off to the right person.

Stays humanSensitive replies go out after review.

Files remain incomplete for weeks.

Today

Missing documents are chased by hand and information is scattered.

Automated

Completeness checks, reminders, search across your documents with sources cited.

Stays humanDecisions on the file.

Reliability

Serious automation is more than “trigger, AI, e-mail”.

What sets a production system apart from a demonstration is how it behaves when something does not go as planned.

Normal casePath taken Fallback path
Request received Checks Third-party system Write-back Log Human approval Retry Fallback
  • Validated inputsAll incoming data is checked before processing. An unreadable input goes to a person instead of being guessed.
  • No duplicatesAn order received twice is created only once. A restart after a failure does not repeat an action already carried out.
  • Error recoveryIf a third-party system does not respond, the operation is retried according to defined rules, then flagged if it fails.
  • Timeouts and fallbacksEvery external call has a maximum timeout and a planned behaviour in case of failure.
  • Audit logWho did what, when, on which data and with what result, available for review in the event of an audit.
  • Alerts and monitoringNo error goes unnoticed: it is detected, reported and tracked until it is resolved.
  • Human controlActions that commit the company wait for explicit approval. Thresholds are defined with you.
  • Testing before productionNormal cases, errors, duplicates and insufficient permissions are tested in a separate environment before go-live.

Architecture & reliability

Applied AI

AI is one tool among others, not the centre of the system.

In our systems, each layer does what it does best. This separation makes the result predictable, testable and explainable.

AI

Interpret

  • Understand freely written text
  • Classify a request
  • Extract the fields of a document
  • Find the relevant information
Rules · code

Calculate and apply

  • Prices, discounts, lead times and thresholds
  • Business rules specific to your company
  • Consistency checks
  • Writing to your systems
Human

Decide

  • What commits the company
  • What is irreversible
  • Ambiguous cases and exceptions
  • Responsibility, which cannot be delegated

See the step-by-step demonstration

Data & security

Your data stays under control.

Where data is processed, who can access it and how long it is kept are decided during scoping, according to how sensitive the data is. They are not dictated by a tool.

Your perimeter · Switzerland or on-site Your data Local AI model Your teams
External AI providerOnly if the agreed framework allows it
Hosting
Private cloud, hybrid or on your infrastructure. Hosting in Switzerland is possible depending on the components chosen.
AI models
A local model when data must not leave your environment. An external provider only if the agreed framework allows it.
Access
Least privilege: each service receives only the permissions it needs. Secrets stay on the server side.
Traceability
Actions and decisions are logged, with a retention period defined with you.
Legal framework
Design aligned with the Swiss FADP and, where relevant, the GDPR. No architecture is presented as compliant by default.
Security & trustPrivate AI & data

Industries

The same friction, from one industry to the next.

Re-keying, waiting for approvals, scattered documents, reminders. Here is where we can help, depending on your business.

Industry & manufacturing

Supplier orders, order confirmations, technical documentation, non-conformities, maintenance.

View industry

Professional services

Opening new engagements, collecting documents, searching case files, proposals.

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Accounting & finance

Accounting records, reconciliations, document reminders, file preparation.

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Real estate

Tenant requests, damage reports, rental applications, deadline tracking.

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Customer operations

Incoming e-mails, requests, routing, qualification, appointment booking.

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Retail & e-commerce

Orders, catalogue, suppliers, stock and customer support.

View industry

Method

From the real process to a system in production.

Each step produces a verifiable result. At any time, you know what has been built, tested and approved.

  1. 01

    Analysis

    We observe the process as it really happens: volumes, exceptions, tools and time spent.

    Result: process map and recommendation.

  2. 02

    Design

    Minimal architecture, critical rules, human approval points and hosting choices.

    Result: costed scope and budget.

  3. 03

    Build

    Integrations, testing of error cases, documentation and running in parallel with manual processing.

    Result: a tested and documented system.

  4. 04

    Operations

    Go-live, monitoring, backups and adjustments based on what real use reveals.

    Result: a system supported over time.

See the method in detail

Offers

A custom quote, proportionate to the scope.

A first project can stay focused. Every quote takes into account integrations, volume, criticality, security requirements and the operations you need.

Targeted automation

One specific process, up to two connected tools.

Business system

Several flows, integrations and critical steps, with monitoring and recovery.

Private AI

Assistant or document search on private infrastructure. Hardware separate.

Larger projects

Several processes, a complex ERP or high security requirements: costed after analysis.

Request a quote

The company

A young company, engineering standards.

VELLORNE is a Swiss company founded in Biel/Bienne. We do not claim to be a large organisation. We make up for it with technical rigour, transparency and a single direct contact, from scoping to operations.

Darius Gogan

Founder · VELLORNE

About VELLORNE

First conversation

Let’s talk about a specific process.

Describe a task that costs you time. We will tell you honestly whether it is worth automating, and how.

Discuss a projectcontact@vellorne.com