Operations & maintenance
A system supported over time.
An automation is not finished on the day it goes live. Data changes, software is updated, volumes grow. We monitor, maintain and improve the systems we deliver.
Flow monitoringLive
- Incoming orders
- Supplier invoices
- ERP: retry in progress
- Encrypted backup
Example monitoring screen, fictitious data.
- Scope
- Systems delivered by VELLORNE.
- Commitments
- Defined in writing in the operations contract.
- Budget
- Custom quote, depending on scope.
What operations include
Monitor, back up, fix, improve.
Monitoring
Service availability, queues, processing times and error rates are monitored continuously.
Alerts
An error, a delay or a silent failure triggers an alert to the right person.
Backups
Encrypted, scheduled backups, with regular restore tests.
Updates
Security patches, dependencies, models and components kept up to date, after testing.
Corrective maintenance
Fixing defects found within the delivered scope.
Improvements
Rules adjusted, new cases handled, minor adjustments based on what real use reveals.
Incidents
When something does not work.
The question is not whether an incident will happen, but how it is detected, contained and resolved.
- 01
Detection
Through monitoring and alerts, or a report from your team.
- 02
Containment
The affected flow can be suspended without loss: pending items are kept.
- 03
Diagnosis
The logs make it possible to trace the origin, the data concerned and the actions already carried out.
- 04
Fix and resumption
The fix is tested, then pending processing resumes, without duplicates.
- 05
Incident report
What happened, the impact, the fix and the measures taken to prevent it from happening again.
Commitments
What is included, what is agreed, what we do not claim.
Included by default
- Monitoring and alerts
- Encrypted backups, tested restores
- Corrective maintenance of the delivered scope
- Log of interventions
Defined in the contract
- Response times
- Support hours
- Periodic operations report
- Support outside business hours, if needed
What we do not claim
- A guaranteed availability rate without a contract that defines it
- Round-the-clock support by default
- ISO 27001 or SOC 2 certification: VELLORNE does not hold either
Offers
Managed operations, on quote.
API and model usage, third-party licences, hardware and major changes are billed separately.
Managed hosting, monitoring, backups, corrective maintenance, priority support and minor adjustments.
Model and component updates, backups, incident support and regular reviews.
Hosting, updates, backups and minor content changes.
Frequently asked questions
Operations.
Can we operate the system ourselves?
Yes. Operations documentation (procedures, backups, incident recovery) is delivered with the system, and a knowledge transfer is planned.
Where is the system hosted?
Depending on the project: on your infrastructure, in a private cloud or on a server we administer. The location of the data is specified in writing.
Will you take over a system you did not build?
Only after an audit: we need to understand how it works, its code and its risks. We do not take on the operation of a system we cannot control.
Is the operations contract mandatory?
No. It is recommended for critical processes, but you remain free to operate the system yourselves.
Operations
A critical system deserves to be monitored.
Let’s discuss the level of support suited to your process.