Biel/Bienne · Seeland · Bernese Jura
AI automation and AI receptionist in Biel/Bienne.
VELLORNE is an automation company based in Biel/Bienne. We help SMEs in the city and the region take repetitive tasks out of their day: administrative processes, phone calls, requests received through the website. In French or German, with human approval on what matters.
- Headquarters
- Biel/Bienne, canton of Bern.
- Languages
- French and German every day, English and Romanian too.
- Meeting
- In Biel/Bienne, in the region or online.
Local roots
A Biel/Bienne company, bilingual like its city.
Biel/Bienne lives in two languages. Many local businesses work with French- and German-speaking customers, suppliers and staff. So do we: conversations, project documentation and the systems we deliver can be in French, in German or in both languages.
Being on site changes the way we work. We can come and see how a process really runs, in the office, the workshop or at reception, rather than guessing it from a description. That is often where it becomes clear what is worth automating, and what is not.
Automation
What we automate for SMEs in the region.
Concrete tasks, repeated every week, that do not need a human decision every time.
Orders and quotes
Orders received by e-mail or form, quotes prepared, ERP updated without re-keying.
Invoices and documents
Supplier invoices read, data extracted and checked, documents filed in the right place.
E-mails and reminders
Messages sorted, replies prepared for approval, reminders sent at the right time.
Reporting
Dashboards and reports fed automatically, instead of copying and pasting between files.
Automation connects to the tools you already use: ERP, CRM, accounting, e-mail, Excel files. When sensitive data is involved, private AI can run on infrastructure you control.
AI receptionist
Ana, for businesses that cannot always pick up.
In a meeting, in the workshop, on a building site or outside opening hours: a missed call is often a customer who calls someone else. An AI receptionist answers on your behalf, 24/7, in the caller’s language: French, German, English or Romanian.
- She takes the request and e-mails you a summary.
- She proposes appointments based on your calendar, and you approve them.
- She transfers urgent calls to your phone.
- No audio recording, transcripts deleted after 90 days by default.
Ana answers VELLORNE’s own calls. To hear her, call +41 31 539 40 88.
Websites
A website that also answers questions.
We build and redesign company websites, and we can add an AI chatbot to them: an assistant that answers frequent questions from your own content, guides visitors to the right page and invites them to get in touch when a question needs a person. The VELLORNE advisor on this site is an example.
Like Ana, it sticks to what you give it: no invented prices, no commitments made on your behalf.
Method
How we work.
One direct contact, Darius Gogan, founder of VELLORNE, from analysis to operations.
First conversation
In Biel/Bienne, in the region (Seeland, Bernese Jura, Bern, Neuchâtel, Solothurn) or online. No commitment.
Process analysis
We look at the work as it is actually done, with the people who do it.
Build and testing
Step-by-step implementation, tests with you, parallel running before going live.
Operations
Monitoring, adjustments and documentation of what is automated.
Timelines: from a few weeks for a targeted flow to several months for a larger system. The schedule is set after the analysis.
Data protection
Your data stays under control.
Least privilege, server-side secrets, logging and encrypted backups are part of every project. We work within the Swiss FADP, and the GDPR where it applies; no architecture is presented as compliant by default.
Swiss hosting possible. AI proposes, a person decides: human approval remains the rule for any action that commits the company.
Frequently asked questions
VELLORNE in Biel/Bienne.
Is VELLORNE really based in Biel/Bienne?
Yes. VELLORNE is a Swiss company based in Biel/Bienne, in the canton of Bern, founded by Darius Gogan. We work for businesses in the region, in the rest of Switzerland and abroad.
Can you work in German?
Yes. Conversations, documentation and the delivered systems can be in French, in German or in both languages. Ana, our AI receptionist, also answers in English and Romanian.
Do we need to meet in person?
It is not required. We can meet in Biel/Bienne or in the region (Seeland, Bernese Jura, Bern, Neuchâtel, Solothurn), or work entirely online. Seeing a process on site often helps to understand it better.
Can a small business automate?
Yes. We prefer to start with a targeted flow, one specific repetitive task, rather than with a big project. The first conversation is used to say honestly whether automation is worth it.
How long does it take?
From a few weeks for a targeted flow to several months for a larger system. The schedule is set after the analysis.
Where is the data hosted?
That is decided with you, depending on the project. Swiss hosting is possible, and private AI can run on infrastructure you control. For the AI receptionist: no audio recording, transcripts deleted after 90 days by default.
Biel/Bienne
A process to simplify, close to home?
Describe it simply, through the form, by e-mail or by phone. The first conversation comes with no commitment.