Use case · E-mails
A sorted shared inbox, without losing the morning to it.
The automation reads incoming messages, identifies what they are about, checks what is missing, assigns them to the right person and prepares a reply. For matters that warrant it, no reply goes out without approval.
- Shared inbox
- Request classified
- Reply drafted
- Inboxes
- Support, sales, orders, administration.
- E-mail systems
- Microsoft 365, Google Workspace, Infomaniak or any IMAP server.
- Control
- Prepared replies, approved before sending.
The flow
From the e-mail received to the approved reply.
- 01
Understanding
The message is read and summarised: request, complaint, question, follow-up or unwanted message.
- 02
Classification and priority
The message is categorised by its actual urgency, not just by the date it was received.
- 03
Missing information
The system flags what is needed to handle the request: reference, attachment, clarification.
- 04
Assignment and prepared reply
The message is passed to the right person with a draft reply, to be approved before sending.
What stays human
Approval before sending is the default rule.
For a standard, low-stakes reply, such as an acknowledgement of receipt or information that is already public, automatic sending can be enabled with your explicit consent. For a negotiation, a complaint or a contractual matter, the reply is prepared, never sent on its own.
Use cases
Where the time savings are clearest.
Support and customer service
Recurring questions, order tracking, complaints to route.
Requests for quotation
Extracting requirements and preparing the quote in your tool.
Sales inbox
High volume, qualifying requests, routing by region or product.
Reminders and follow-ups
Automatic linking to the right file and deadline reminders.
Frequently asked questions
E-mail automation, without risky automatic replies.
Does the AI reply directly to the customer?
By default, no: the reply is prepared, then approved by a person. Automatic sending can be enabled only for simple, low-stakes cases, with your consent.
What happens if the message is ambiguous?
It is assigned to a person with a summary and the missing information identified, rather than being handled blindly.
Does it work with our current e-mail system?
Yes, as long as it allows programmatic access via an API or a standard protocol, which is the case for common business e-mail systems.
Can messages be deleted automatically?
No, unless there is an explicit rule agreed with you. The system classifies and archives according to your rules; it does not delete anything on its own initiative.
E-mails
A shared inbox that is overflowing?
Tell us its volume and the types of messages received. We will propose a realistic first scope.